As mosquito, aquatic weeds and algae season officially ramps up, those of us who work in Clarke’s Customer Care department are busy answering service calls, placing product orders, and generally helping our customers get the most out of their partnership with Clarke. Here’s a fun fact – last week, our Customer Care line rang over 200 times!
Launching the Clarke Portal
Something we’ve added to the Clarke customer experience this year is our new Customer Portal for service alerts. So many Clarke team members have been working on this project for months, designing a system to make doing business with Clarke even easier than before. Whether you are a direct customer of Clarke, or a resident in a city where we provide service, this portal is for you.
The Clarke Customer Portal provides:
- On-demand access to all the details on your past treatments and scheduled services
- Downloadable reports from completed treatments
- 100% customizable account notifications via email or text
Setting up a Profile
If you’re a direct Clarke customer, check your email (spam folders too!) for communication from the Clarke Customer Care team on registering for the portal. Look in the email for your temporary password for first-time log-in use only.
If you’ve missed these communications or have questions, we are here to help! Your Clarke Control Consultant can help walk you through the set-up process, or you can reach the Clarke Customer Care team at firstname.lastname@example.org or 800-323-5727.